Public Transportation

Updated at 11:45 a.m. ET

Even on a good day, New York City's Pennsylvania Station barely works. And with a massive summer repair project underway at the nation's busiest train station, commuters across the region are bracing for what New York Gov. Andrew Cuomo has dubbed the "summer of hell."

You see something happen each time you end up on Lamour Rogers' Washington, D.C., Metrorail train.

As Rogers' voice booms over the public address system, people look up from their phones and newspapers left behind by someone else. They make eye contact. They smile at each other.

NPR's Renita Jablonski met with Rogers to find out what is so special about his voice and where his enthusiasm comes from day in and day out.

Copyright 2015 NPR. To see more, visit http://www.npr.org/.

Transcript

AUDIE CORNISH, HOST:

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Going without a vehicle in Oklahoma City means finding another means of getting around town. Sometimes this could mean some form of public transportation.

Unfortunately, many people frown upon these modes of travel.