Oklahoma teen may get her treatment after tweets stream through insurer
Filed by KOSU News in Local News.
March 6, 2013
The following was written by KOSU’s Carrie Horsley
Social media helps wage a battle to continue the fight against cancer for one Oklahoma girl.
Tweets flowed rapid fire with the hash tag approve Lorelei seeming to pressure Blue Cross Blue Shield to reverse a denial for a lifesaving stem cell transplant. Earlier Tuesday night, Andrea, Lorelei’s mother got a response from the insurance company on Twitter:
“Blue Cross Blue Shield of Oklahoma offers to walk us through the appeal process. How sweet of them to give us a phone number to call to walk us through the appeal process.”
Then, many in the Oklahoma City community took over.
Erin McFall tweeted : We need @BCBSOK to #ApproveLorelei. RT to get their attention.
Now they have a preliminary approval and are waiting for MD Anderson Cancer Center in Houston to call with a time for a new appointment.
Andrea said the whole ordeal proves social media can make a difference:
“They said we don’t see anything in writing and then ‘Oh, magically it looks like the decision has been reversed’. Well if there was never a decision, then how could it be reversed? So their story is very inconsistent.”
Blue Cross Blue Shield, in a statement to KOSU, says they can’t reference specific cases because of federal and state privacy laws, but each claim goes through an extensive process, including an examination and evaluation of therapies.
Hannah Decker, Lorelei’s sister says she’ll still be her donor whenever the day comes.